In our experience, it can take up to three menstrual cycles to become entirely comfortable using the OrganiCup. Therefore, we offer a satisfaction guarantee in case you are not satisfied with it after 90 days.
Our satisfaction guarantee allows you to receive a free size exchange and/or a full refund of the product (excl. shipping cost and handling fee).
Our satisfaction guarantee is subject to these terms and conditions:
- It only applies to the following products: OrganiCup size Mini, OrganiCup size A and OrganiCup size B.
- You may claim the guarantee 90 days after the purchase date. You are only entitled to one size exchange and one refund per order.
- The satisfaction guarantee is valid one year from the purchase date.
- The satisfaction guarantee is only valid if you have purchased the OrganiCup directly from us or from any of our retailers. It is required that you provide proof of purchase.
If you claim the guarantee, you are required to return your items to the following address: OrganiCup Aps Ryesgade 23, 2nd floor. Copenhagen 2200 Denmark
Our decision on all matters relating to the satisfaction guarantee is final. We reserve the right to change the terms and conditions or discontinue the guarantee at any time. If we discontinue the guarantee, we will still process all eligible purchases made prior to the guarantee being discontinued.
In order to claim the satisfaction guarantee, you must fill out the following form and send it to firstname.lastname@example.org:
Order number/copy of the receipt:
The reason you are claiming the guarantee:
Exchanges and refunds
Your refund will be credited to the credit card/bank account used to place the order. We do not do refunds to any other card than the one used to place the order. Refunds on goods bought by credit card must be re-credited to that same credit card. Refunds cannot be made in cash or transferred to a third party.
We will not refund any shipping costs/import tax incurred by you in receiving an order; the prices shown on our website do not include local taxes, import fees, or VAT. We are not able to refund you for these fees.
If you purchased a product in conjunction with a promotion, we will deduct the value of that promotion from any refund we pay to you under the guarantee.